Refund & Damage Policy

No Refund Policy

Due to the nature of our surprise boxes and mystery products, all sales are final and we do not accept refunds or returns.

Each box is carefully packed and inspected before shipping. Since surprise boxes contain randomly selected items, we cannot offer refunds based on personal preferences, duplicate items, or unexpected selections.

Damaged Items

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us verify the issue, please provide:

• Your order number
• Clear photos of the damaged package and items
• A complete unboxing video showing the package opening process

An unboxing video is required for damage claims, as it allows us to review the condition of the package when opened.

After reviewing your request, we will work with you to find an appropriate solution.

Thank you for your understanding and support!